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Monitoring, patching, backup, cost control, and incident response for AWS, Azure, and Google Cloud, run from Princeton, New Jersey.
Recognized for delivering the best solutions for businesses of all sizes and across industries.
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Quick answer: Cloud managed services means someone other than your developers owns the day-to-day health of your cloud environment: monitoring and alerting, patching, backups and recovery testing, security hardening, cost optimization, and incident response against agreed response times. Engagements start around $3,000 a month at our rates, scaled to the size of the environment and the response times you need.
The cloud does not run itself. Somebody still patches the systems, watches the alerts at 2 a.m., tests whether the backups actually restore, and explains why the bill went up 30% last month. In most companies that somebody is a developer who would rather be building.
NewAgeSysIT runs cloud environments for US companies from our office at 4390 US-1 in Princeton, New Jersey, with more than 30 years of software and infrastructure work behind it.
Infrastructure, application, and cost metrics, with alerts that reach a person who can act rather than a dashboard nobody opens
Triage, resolution, and a written post-incident review, against agreed response times
Operating systems, runtimes, container images, and managed service versions, on a schedule with a rollback plan
Backup policy, retention, and restore tests that are actually run rather than assumed
Access reviews, key and secret rotation, vulnerability remediation, and configuration hardening
Right-sizing, autoscaling limits, commitment planning, storage lifecycle rules, and monthly spend review
Headroom planning ahead of launches, seasonal peaks, and campaigns
New environments, networking, permissions, and resource changes as code
Monthly report covering uptime, incidents, spend, patch status, and recommendations
Where the fix is in the application, not the infrastructure, our development team picks it up
What this is not: a general IT helpdesk for laptops, printers, and email accounts. If that is what you need, a local managed IT provider is the right fit and a cheaper one, and we will tell you so.
Tell us what you run, where it runs, and what woke someone up last month. The audit gives you a risk list, a spend review, and a plan, whether or not you continue with a managed engagement.
Get a quick expert response within 1 hour.
We manage environments on all three, plus hybrid setups where some workloads stay on your own hardware.
| Platform | What we typically run |
|---|---|
| AWS | EC2, ECS and EKS, Lambda, RDS and Aurora, S3, CloudFront, CloudWatch, IAM, and cost management through Cost Explorer and budgets |
| Microsoft Azure | App Service, AKS, Azure Functions, Azure SQL, Blob Storage, Entra ID, Monitor, and Cost Management |
| Google Cloud | Cloud Run, GKE, Cloud Functions, Cloud SQL, Cloud Storage, Operations Suite, and billing budgets |
| Hybrid and on-premises | VPN and interconnect, identity federation, and backup paths between your data center and the cloud |
The platform matters less than the operating discipline. A well-run AWS environment and a well-run Azure environment look the same from a reliability and cost perspective, and a badly run one of either produces the same surprise invoice.
Response time is when a named engineer starts work, not when an automated ticket acknowledgement arrives. Resolution targets depend on the failure, and we agree them per system rather than printing a number that covers everything.
Most environments we take over are 20% to 40% larger than they need to be, because they were sized during launch when nobody knew the real numbers and never revisited. The recurring work:
Right-sizing compute and database instances against actual utilization rather than launch-day guesses.
Autoscaling with ceilings, so demand is met and a runaway process cannot produce a five-figure invoice.
Commitment planning, moving steady workloads onto reserved or savings plans once demand patterns are clear.
Storage lifecycle rules, since logs, snapshots, and old backups quietly become one of the largest lines.
Idle and orphan cleanup: unattached volumes, idle load balancers, forgotten environments, and test resources nobody turned off.
Egress review, because data transfer is the line that surprises teams most. Ongoing egress for serving users is billed normally even though EU rules ban switching charges for leaving a provider from January 12, 2027.
Monthly spend review with your team, tied to cost per environment and per service rather than one total.
Savings fund the engagement in most cases, and we report what was saved alongside what was spent.
| Area | What we maintain |
|---|---|
| Identity and access | Least privilege, periodic access reviews, multi-factor enforcement for administrative accounts |
| Secrets | Stored in a managed vault, rotated on a schedule, never in code or configuration files |
| Vulnerability management | Scanning for operating systems, containers, and dependencies, with a patch SLA for anything known to be exploited |
| Configuration hardening | Benchmarks applied to accounts, networks, and storage, with drift detection |
| Logging and retention | Centralized logs retained to meet your audit and regulatory needs |
| Backup integrity | Restore tests, immutable backup copies, and documented recovery time and recovery point objectives |
| Audit support | Evidence packages for SOC 2, HIPAA, PCI DSS, and customer security reviews |
Penetration testing and deeper security programme work sit with our IT security and cybersecurity services team, alongside the managed engagement.
Access, inventory, architecture review, and an immediate risk list covering backups, exposed resources, and unpatched systems
Monitoring and alerting deployed, runbooks drafted, escalation paths and on-call agreed
Quick wins executed: idle resource cleanup, right-sizing, backup gaps closed, access tightened
Baseline report covering uptime, spend, patch status, and the improvement plan for the next quarter
We do not take responsibility for an environment we have not reviewed. The first month is deliberately an audit as much as a handover.
NewAgeSysIT is a US company with its own offshore delivery centers, which is how managed work runs at $25 to $49 per hour with US-based leadership.
| Engagement | Effort | Cost at our rates |
|---|---|---|
| Cloud environment audit, one-off | 40 to 80 hours | $1,000 to $3,920 |
| Essential managed service | 120 to 200 hours a month | $3,000 to $9,800 a month |
| Business managed service | 200 to 320 hours a month | $5,000 to $15,680 a month |
| Critical managed service, 24 by 7 | 320 to 500 hours a month | $8,000 to $24,500 a month |
| Project work alongside the retainer | Quoted per project | $25 to $49 per hour |
Cloud provider charges are billed to your own accounts rather than resold through us, so you see exactly what the infrastructure costs and keep any commitments or credits you negotiate.
For a quick figure on a build rather than a managed engagement, our app cost calculator takes a couple of minutes.
Our office is in Princeton, which puts most of New Jersey within an hour and a half for the meetings that are better in person: architecture reviews, incident retrospectives, and audit preparation.
Clients outside the region work with us entirely remotely, with coverage hours set around their business rather than ours.
On-site reviews, workshops, and leadership reporting
Migration support and managed environments for growing software teams
Infrastructure consolidation and cost optimization
Managed environments and compliance evidence support
Hybrid engagements across state lines
30+ years in software and infrastructure, 1,000+ projects delivered, and a five-star Clutch rating.
We fix the cause, not just the symptom. When the problem is in the application, our engineers can change the code rather than restarting the service nightly.
No reselling. Cloud charges stay in your accounts, so our incentive is to lower them.
Savings reported, not implied. Monthly reporting shows spend, incidents, patch status, and what optimization returned.
US leadership, hybrid rates. Princeton-based management with our own delivery centers at $25 to $49 per hour.
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From every single moment, from the beginning till the end, they were there for me. They were very systematic and methodical in every single step and
Owner - ISRA
Increase in Monthly Bookings within 6 Months
Reduction in Appointment No-Shows
They delivered everything on time and it was of great quality. They go above and beyond to meet yourrequirements and deliver the product you are looking for.
Founder -LCard App
Increase in User Sign-Ups in First Quarter
Boost in Networking
Conversions
They are very knowledgeable in the sense that they have built so many of these types of applications that they..
Founder -CAR-UP App
Increase in Online Service Bookings
Reduction in Service Scheduling Conflicts
From every single moment, from the beginning till the end, they were there for me. They were very systematic and methodical in every single step and
CEO - WhipFlip
Faster Vehicle Listing to Offer Time
Increase in Lead-to-Sale Conversion Rate
From every single moment, from the beginning till the end, they were there for me. They were very systematic and methodical in every single step and
Owner - ISRA
Increase in Monthly Bookings within 6 Months
Reduction in Appointment No-Shows
They delivered everything on time and it was of great quality. They go above and beyond to meet yourrequirements and deliver the product you are looking for.
Founder -LCard App
Increase in User Sign-Ups in First Quarter
Boost in Networking Conversions
They are very knowledgeable in the sense that they have built so many of these types of applications that they..
Founder -CAR-UP App
Increase in Online Service Bookings
Reduction in Service Scheduling Conflicts
From every single moment, from the beginning till the end, they were there for me. They were very systematic and methodical in every single step and
CEO - WhipFlip
Faster Vehicle Listing to Offer Time
Increase in Lead-to-Sale Conversion Rate
Ongoing operation of your cloud environment by an outside team: monitoring, alerting, incident response, patching, backups and restore testing, security operations, cost optimization, and infrastructure changes, delivered against agreed response times with monthly reporting.
At our rates, an essential engagement runs $3,000 to $9,800 a month, business $5,000 to $15,680, and 24 by 7 critical coverage $8,000 to $24,500. A one-off environment audit is $1,000 to $3,920. Cloud provider charges are billed to your own accounts separately.
No. Managed IT support covers laptops, email, printers, and helpdesk for staff. Cloud managed services covers the infrastructure your application runs on. Different skills, different pricing models, and often different providers. We do the second.
No. Your cloud accounts stay yours and provider charges are billed directly to you, which means any commitments, credits, or discounts you negotiate are yours and our incentive is to reduce your bill rather than grow it.
AWS, Microsoft Azure, and Google Cloud, plus hybrid environments with on-premises systems. We also support multi-cloud setups, though we will usually suggest consolidating unless there is a reason for the split.
Thirty minutes for critical issues on the 24 by 7 tier, one hour on the business tier, and four hours during business hours on the essential tier. Response means a named engineer starting work, not an automated acknowledgement.
Yes, and most of our engagements start that way. The first 30 days are an audit as much as a handover: inventory, architecture review, an immediate risk list, monitoring deployment, and a baseline report before we accept responsibility for uptime.
Most environments we take over are 20% to 40% larger than they need to be, so meaningful savings are common in the first quarter through right-sizing, idle resource cleanup, storage lifecycle rules, and commitments. We report the actual figure rather than promising a percentage upfront.
Yes, including backup policy, retention, immutable copies, documented recovery time and recovery point objectives, and scheduled restore tests. A backup nobody has restored is a hope rather than a plan.
Alert triage, immediate containment, resolution, and customer communication support where needed, then a written post-incident review covering cause, timeline, and the prevention work added to the backlog.
Yes. We maintain the evidence auditors ask for: access reviews, logging and retention, patch records, backup tests, and configuration baselines, for SOC 2, HIPAA, PCI DSS, and customer security questionnaires.
Yes. Our office is in Princeton and we work on site across New Jersey where it helps, but managed engagements run remotely across the US, with coverage hours set around your business.
We escalate to our own engineering team rather than handing you a ticket that says "application issue." That is the practical difference between a managed provider that only runs infrastructure and one that also builds software.
Tell us what you run, where it runs, and what woke someone up last month. The audit gives you a risk list, a spend review, and a plan, whether or not you continue with a managed engagement.
🔒 Your information is confidential and never shared. Guaranteed expert response within 1 hour.
Request a consultation or call 1-609-331-9194.
What you run
Where it runs
What woke someone up last month